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WordPress Care Plans

Ongoing support so you never have to worry about your website breaking again

CORE UPDATES

We'll keep your website and all plugins up to date to fix any bugs and keep your site secure and running smoothly. Did you know that 83% of hacked WordPress websites were not to date?

UPTIME MONITORING

We continuously monitor you website so that in the event that it goes offline we can have it back up and running as quickly as possible.

MONTHLY REPORTS

You'll receive regular reports detailing the work we've carried out on your website so you know what it is you're paying us for.

REGULAR BACKUPS

Your website will be backed up regularly and stored offline so that if something were to go wrong with an update or if your website crashes we can quickly get you back up online.

ONGOING HELP

We won't just built your website and leave you to it, we'll build a relationship with you and we'll be here to offer you support and guidance you when you need us.

EMAIL SUPPORT

Access to priority email support when you need a fast response and can't find an answer.

SECURITY MONITORING

If you don't update your WordPress website you WILL be hacked. We look for and patch known vulnerabilities and remove infected files to protect your website against potential attacks.

TUTORIAL VIDEOS

Access to nearly 90 high quality tutorial videos to teach you how to edit and manage your website. (Worth £21 per month)

DEVELOPMENT TIME

Never pay for one-off small changes again. You'll have development time each month for us to make small changes to your website as and when you need us to.

Essential

The basic plan to keep your website
backed up, online, and working properly
£ 75 Monthly
  • WordPress core updates​
  • Plugin and theme updates
  • Daily website backups
  • WordPress Tutorials Videos
  • 24/7 security monitoring
  • Dedicated support
  • 1 hour development time
  • Monitor and fix broken links
  • Speed optimisation
  • Regular Security Scans
  • Spam Cleanup / Revision
  • On Page SEO Optimisation
  • Monthly report

Professional

Includes basic security and ongoing support to
help you get more from your growing website
£ 145 Monthly
  • WordPress core updates​
  • Plugin and theme updates
  • Daily website backups
  • WordPress Tutorials Videos
  • 24/7 security monitoring
  • Dedicated support
  • Unlimited development time
  • Monitor and fix broken links
  • Speed optimisation
  • Regular Security Scans
  • Spam Cleanup / Revision
  • On Page SEO Optimisation
  • Monthly report
Popular

Enterprise

Add premium security, priority support
and ongoing on-site SEO to get found on Google
£ 195 Monthly
  • WordPress core updates​
  • Plugin and theme updates
  • Daily website backups
  • WordPress Tutorials Videos
  • 24/7 security monitoring
  • Dedicated support
  • Unlimited development time
  • Monitor and fix broken links
  • Speed optimisation
  • Regular Security Scans
  • Spam Cleanup / Revision
  • On Page SEO Optimisation
  • Monthly report

WordPress

WordPress care plans for total peace of mind that your website is up to date and running smoothly.

Like all software, your website and the plugins behind it are vulnerable and need updating on a regular basis to fix bugs, improve performance, protect against vulnerabilities and add features.

Regularly updating software is time consuming and doesn’t always go to plan. When things go wrong it’s not always a simple fix and can become painstakingly difficult as well as expensive to put right.

Our WordPress website care plans have been put together to offer you affordable expert support and knowledge to minimise the risks of things going wrong and to ensure that in the event of something going wrong we can fix it quickly and easily with minimal effect on your organisation.

Spending time managing this in-house can be expensive and takes you and your staff away from doing what you do best, running your nonprofit.

Your website, however your customers and service users use it, represents your organisation online and making sure it works is crucial.

When you choose the Enterprise plan we’ll install premium security features and actively monitor your website 24/7 to protect against hackers.

WordPress

Ongoing WordPress support and assistance to help you make the most out of your nonprofit website.

You know that your website is a vital tool for your organisation and that a website that works for you saves time your time as well as the time of your customers, service users, members, and donors.

When you sign up to one of our WordPress website care plans you’ll have ongoing professional support as well as development time to help you make the most out of your website.

All plans include email support when you need it and video tutorials so you’ll never feel like you’ve been to alone.

You’ll also benefit from regular, secure backups so your site can be restored quickly if anything goes wrong and peace of mind that your website software is up to date. 

Development time can be used for changing your website content including text and images as well as making other small changes or installing plugins for you.

When you choose our Enterprise plan you’ll also benefit extra development time for larger or multiple changes and from constant tweaking on your website to drive more visitors from search engines.

One less thing to worry about when things go wrong

Don't wait until it breaks to pay for expensive fixes. Get peace of mind for a small monthly fee

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Privacy Policy

Your privacy is important to us. It is Huxo Creative’s policy to respect your privacy regarding any information we may collect from you across our website, huxo.co.uk, and other sites we own and operate.

1. Information we collect

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data

We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

We may ask for personal information, such as your:

  • Name
  • Email
  • Social media profiles
  • Date of birth
  • Phone/mobile number
  • Home/Mailing address
  • Work address
  • Payment information

2. Legal bases for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

  • it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
  • you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
  • we need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

3. Collection and use of information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to enable you to customise or personalise your experience of our website;
  • to enable you to access and use our website, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
  • to run competitions and/or offer additional benefits to you;
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and
  • to consider your employment application.

4. Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • sponsors or promoters of any competition we run;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
  • third parties to collect and process data.

5. International transfers of personal information

The personal information we collect is stored and processed in United Kingdom and United States, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

6. Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

7. Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

8. Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

9. Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

10. Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

Huxo Creative Data Controller

Dan Gissane

https://huxo.co.uk/contact/

This policy is effective as of 17 May 2020.

Cookie Policy

We use cookies to help improve your experience of huxo.co.uk. This cookie policy is part of Huxo Creative’s privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from huxo.co.uk, with the understanding that we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Third-party cookies on our site

We may employ third-party companies and individuals on our websites—for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Huxo Creative’s cookie policy.

Our third-party privacy promise

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

To learn more about cookies, how they affect you and how to control them, please refer to this guidance on the Information Commissioner’s Office website.

We suggest looking at the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Huxo Creative Terms of Service

1. Terms

By accessing the website at https://huxo.co.uk/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use Licence

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Huxo Creative’s website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Huxo Creative’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Huxo Creative at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Huxo Creative’s website are provided on an ‘as is’ basis. Huxo Creative makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Huxo Creative does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Huxo Creative or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Huxo Creative’s website, even if Huxo Creative or a Huxo Creative authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Huxo Creative’s website could include technical, typographical, or photographic errors. Huxo Creative does not warrant that any of the materials on its website are accurate, complete or current. Huxo Creative may make changes to the materials contained on its website at any time without notice. However Huxo Creative does not make any commitment to update the materials.

6. Links

Huxo Creative has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Huxo Creative of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Huxo Creative may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.